Covid 19

Yes, we’re open and here for all your eyewear and eyecare needs. Thanks for sticking with us - we promise, we’re doing everything we can to bring you the eyewear you need as quickly and as safely as possible. Learn about our current service levels and the steps we're taking to protect our customers and team.

Expect potential delays

Glasses will ship in 12-14 days. Contact lens orders will ship in 1-2 days. You will receive an email with tracking info as soon as your order is with the courier.

30 day return policy

You have 30 days from the delivery date to return your glasses or unopened contact lenses.

Learn more

Retail stores

We are reopening our stores in line with provincial guidelines and strict health and safety protocols. Learn more in our FAQ at the bottom of the page.

Health and safety

The safety of our customers, employees, and suppliers is the most important thing to us. In line with government guidelines, we're adhering to strict health regulations.

• Social-distancing: Our team is operating in completely separate shifts, wearing protective equipment, and undergoing regular health checks.

• Sanitization: We're following a vigorous sanitization schedule for all products and equipment.

• Communication: We're working closely with our network of service providers to ensure our health and safety standards are aligned.

Our Mission

Our Mission is to ensure everyone has access to the eyewear they need. In response to the shortage of personal protective equipment in Canada, we’re producing safety glasses and face shields for frontline healthcare workers. So far, we’ve donated:

• 1,052 safety glasses to Vancouver Coastal Health.
• 60,000 face shields to the Canadian Federal Government, to be distributed across the country based on need.

Buy One, Give One

During these challenging times, access to vital eyewear is more important than ever. For every pair of glasses purchased, you’re helping us donate a pair to someone in need.

Shop to give

All your eyewear needs, available online.

COVID-19 FAQs

My order still says ‘in progress’ – when will it ship?

We’ll send you an email with tracking details as soon as your order is shipped out. In the meantime, you can view updates on the order status here.

My money went back into my account, but I haven’t received my order yet – did you cancel it?

Unless we’ve sent a cancellation notice or your status has changed to cancelled, this is likely just the authorization hold being dropped by your card provider. We’ll still charge you for your order and notify you once it has shipped.

The promise date for my order is approaching, but it still hasn’t shipped – will I still get it in time?

The estimated delivery date is calculated based on common production times. However, COVID-19 is impacting production and supply lines differently, which means some pairs may be taking longer than the promise date indicates. You can check your order status and you’ll receive an email as soon as your order has shipped.

Is it still safe to wear my contacts?

Yes! Just make sure you follow the same practices you normally would for regular, healthy contact lens use – always wash your hands thoroughly before putting in or taking out your contacts and try avoid touching your face. For more advice, check out our blog.

How do I protect my eyes during COVID-19?

Wash your hands, especially before and after putting on your glasses. As the virus can be transmitted through your mouth, nose, or eyes, try to refrain from touching your face as much as possible.

How can I adjust my glasses at home?

Simple bends and tweaks can make a huge difference to the overall comfort and fit of your glasses. For advice on how to adjust yours at home, check out our blog.