Shipping and returns policy

What is covered under your warranty policy?

Our warranty covers manufacturer’s defects on frames and lenses within one year of the delivery date. It does not cover damage caused by the wear and tear of everyday use, sudden force or impact, accidental damage, including but not limited to: lens scratches, loose hinges, missing screws, broken frames, detached temple tips or detached nose pads.

Any cosmetic issues, such as scratches, paint chips or marks, are not covered by warranty unless they occur straight from the box and are reported within 14 days of delivery; after 14 days they will be classified as wear and tear and be ineligible for any return or warranty claim.

How do I make a warranty claim?

If you experience a manufacturing defect within 365 days of delivery, please contact us via our toll-free number at 1-800-639-478 to request a one-time replacement service. You'll receive further instructions on how to prepare and return your defective glasses or sunglasses after you start the warranty claim process.

As warranty claims are subject to review, our team will assess photos of your defective product. If your warranty claim is approved, we'll replace the product at no charge on a one-time basis.

What should I do if I need a new nose pad?

Most nose pads are easily replaceable by any local optical professional. Note that some of our Clearly frames may come with nose pads that are exclusive to Clearly; because they cannot be purchased separately, nose pad replacements may not be possible with select frames.

I paid for express shipping, but I haven't received anything. Where's my order?

Shipping time frames exclude assembly and fulfillment time, which can take up to 5 days depending on your product and prescription. Once your order is ready to leave our warehouse, the shipping method you chose at checkout determines how quickly your item will be delivered to your doorstep. Please see general time frames below:

Prescription glasses and prescription sunglasses

Require 6–10 days to process plus shipping

Non-prescription sunglasses and accessories

Require 5-7 days to process plus shipping

Please note: shipping time is determined by your post code; additional time may be required for orders shipped to P.O. box addresses, rural or remote areas.