How to Order Eyewear Online | Insurance + Online Eyewear Purchases

Through your health fund benefits you likely have insurance dollars that include optical purchases, including prescription glasses, prescription sunglasses, and contact lenses.  

Follow these steps to make sure that you have optical coverage – and that you are using your allotment before it runs out! Read on to find everything you need to know about claiming back the cost of your glasses or contacts.  

Does Clearly take insurance? 

Yes, you can claim back the cost of your Clearly eyewear through your health fund benefits.  

We don’t currently do direct billing, so you’ll need to process your claim with your provider after you’ve purchased your glasses or contact lenses.  

Details for your insurance provider:  

  • Supplier name: Clearly  
  • Australia Business Registration Number: 79 115 412 943 
  • Supplier phone number: 1-800-639-478  
  • Supplier email address: customerservice@clearly.com.au 
  • Supplier address: Clearly 1.10/100 Collins St. Alexandria, NSW, 2015 
  • Proof of purchase: After your order has shipped, you will receive an email equipped with your tracking number and official receipt. It’ll also be available in your MyAccount. 
  • Provider number: Check here to find your Clearly health fund provider number 

How to claim vision insurance benefits with Clearly 

Make sure to check the details of your coverage beforehand, so you know what’s covered by your provider and how much you might be required to pay yourself. 

1. Choose your eyewear 

Order only what you are prescribed to wear or what your plan coversSome insurers exclude cosmetic products (i.e. glasses that do not include a corrective prescription). 

2. Find your Clearly health fund provider number 

You can include date of birth in your MyAccount, and name of who you are ordering for in your shipping details.  

Choose your health provider from the dropdown menu on the checkout page and enter the relevant date of birth. This information will automatically be included on your receipt. 

Alternatively, call us at 1800 639 478 and we will email you an itemized receipt that includes the relevant date of birth and other required details. 

3. Submit your detailed receipt to your insurer 

Once your order has shipped you will receive a detailed receipt that you can submit to your insurer for reimbursement.  

If it isn’t already on your receipt, you can add the number of your health fund on the first page of your receipt, where it says Provider Number – check to find your Clearly health fund provider number 

Check with your insurer 

As each insurance company has their own policies, the best first step is to check with your insurer about your policy, the amount you have to spend, and any deadlines that you have to keep in mind.  

Remember, if you have dependents on your policy to also check about their individual allotments under your policy. 

Clearly.com.au is a recognized provider with most Australian health funds. If you are a member of a fund and your coverage includes optical appliances, you may be able to claim your purchase. 

To find out whether you can claim your purchase call 1 800 639 478 or find the provider number of your health fund. Keep this number and add it to your receipt once it is received (see above). 

Make sure that you have a current prescription 

Before ordering glasses or contact lenses online, make sure that you have an up-to-date prescription and that you are purchasing the correct product with the right prescription. 

Learn How to Read your Glasses & Contact Lens Prescriptions 

Keep track of your benefit deadlines 

Many insurance companies have deadlines at the end of each calendar year, and depending on the company they may or may not allow you to roll any outstanding benefits into the next year.  

The date that your insurer will review is the date that your order was shipped, which means you may need to factor in whether your product is in stock and the time required to assemble it.  

Call our Customer Service team at 1-800-639-478 if you have any concerns about receiving your product on time. 

Have a valid prescription and ready to shop?

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